FREQUENTLY ASKED QUESTIONS

Es hängt davon ab, wo Sie sich befinden. Bestellungen, die hier bearbeitet werden, benötigen 5-7 Werktage, um anzukommen. Lieferungen ins Ausland können zwischen 7 und 16 Tagen dauern. Lieferdetails werden in Ihrer Bestätigungs-E-Mail angegeben.

Die Versandkosten werden basierend auf der Versandart (Luft, See oder Land) und dem Produktgewicht / -volumen berechnet. Verschiedene Reedereien haben unterschiedliche Tarife, daher ist es am besten zu prüfen und zu vergleichen, welche am günstigsten und wirtschaftlichsten ist. Für weitere Einzelheiten zur Berechnung der Versandkosten wenden Sie sich bitte direkt an uns.

Yes! It's one of our favourite things to do! All of our packages are sent in our beautifully designed boxes with branded tissue paper at no extra charge! No invoice or delivery note will be placed into the parcel so no price will be displayed when giving your gift. We can also organise a personalised note to be placed into the parcel. Please leave us at note at checkout if you would like gift wrapping and a personalised note to be placed into your gift parcel. 

We use industry-standard sizing to ensure that you don't have to spend unnecessary time searching through sizing charts. Our sizes are displayed in both European standard sizes (cm) and American/Australian sizes (months/years old). While our Loungesuits have a little bit of stretch in them we encourage our customer to purchase a size up if they are unsure the child will fit the age size displayed. 

At Teddy & Freddy we hand pick our fabric to ensure every piece of loungewear is ultra soft and durable. We want to ensure that our products can easily be washed and dryed in the machine without ironing.

It's ultra soft and durable. If you don't agree you have our money back guarantee.

Our fabric is breathable meaning it can keep your baby warm in winter and cool in summer.

Super durable to ensure that stains can easily be removed, can be washed in the washing machine, dryer and stretches as your baby grow. 

Designed and select in Austria. Picked for my children and made for yours!

We love rewarding our loyal customers and spoiling our new ones so we send out discount codes regularly.

If you would like to use your discount code, simply add your desired products to your basket and go to the check-out. You'll see the option to 'Add a discount code' after the summary of your order. Simply enter your discount code here. If you should have any problems using a discount code, please contact us on office@teddyandfreddydesigns.com.

Please note you can only use one discount code per purchase.

If you have received a damaged or incorrect item, opps we apologize! 

Simply contact our customer support team at office@teddyandfreddydesigns.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you promptly. 

For our customers within the European union no import taxes will apply to your purchase. However, our friends in the UK and Australia will be subject to import tax, this fee will be down to the customer to pay. 

We'd love to chat! Our email is office@teddyandfreddydesigns.com, message us if you should have any questions. 

Our emails are monitored every day and you can expect a reply within 24 working hours.

Happy Lounging!

Ready to get comfy?
Start shopping now! Click here to see our collections!